Deliver personal guest experiences

Exceed guest service expectations

Personalised mobile concierge app

A state-of-the-art mobile app available to guests before, during and after their stay. All content, services, promotions and recommendations can be personalised at the individual guest level.

Guest service workflow engine

A fully customisable process engine to help deliver great service every time. Service requests benefit from automated routing, escalation triggers, management reporting and sophisticated analytics.


Understand your guest market

Know each guest individually

Industry-wide guest knowledge base

Able to provide up-to-date, rich, guest demographic and profile information at a country, region or city level (according to data coverage).

Guest profile information service

A revolutionary new service that will provide the fullest possible actionable understanding of the inbound guest.


...hotel providers must implement solutions that provide unique insight into guest preferences and apply this knowledge to deliver increasingly differentiated and delightful services...
— Hotel 2020 - The Personalisation Paradox : IBM Institute for Business Value

Enrich and enhance your relationship with your guests, powered by a better understanding of them.

Enrich and enhance your relationship with your guests, powered by a better understanding of them.

UNDERSTAND YOUR GUESTS LIKE NEVER BEFORE

Develop a deep and unique understanding of your guest - their profile, preferences, interests, travel habits and more.

guestinsight and guestoversight provide you with the crucial knowledge to tune your product and power better business decisions.


DELIVER INDIVIDUAL, PERSONAL EXPERIENCES

Wow your guests with tailored service - provide them with a personalised concierge app showcasing your hotel and range of guest services.

guestmobile is a dynamic mobile app for your hotel. Backed by state-of-the-art predictive analytics, it can deliver authentic, engaging, personal experiences to every guest.

Guests can access the full range of hotel services through guestmobile - wherever, whenever.

Guests can access the full range of hotel services through guestmobile - wherever, whenever.


Guarantee a world class service experience, fully configured to reflect your brand and communication style.

Guarantee a world class service experience, fully configured to reflect your brand and communication style.

EXCEED EXPECTATIONS WITH SEAMLESS SERVICE

Route and track all guest service requests automatically. Increased automation, reduced error rates and insightful reporting help drive significant operational savings in time and money.

guestfulfil is a secure, configurable workflow engine for the routing and tracking of all guest requests. Realtime status updates can be displayed to guests using guestmobile.


 
 

innovation in guest technology